FAQs

1️⃣ How can I place an order?

You can easily place your order through our Shopify website by selecting your favorite dishes, choosing the size (500g or 1kg tin), and completing your payment.

2️⃣ What food items do you offer?

We currently offer:

  • White Paya

  • Brown Paya

All packed in high-quality, hygienic tins to maintain freshness.

3️⃣ Which cities do you deliver to?

We deliver to all major cities across Pakistan through reliable courier partners.

4️⃣ How long does delivery take?

  • Karachi: 1-2 working days

  • Other cities: 2-4 working days

  • Remote areas: 4-5 working days

Delivery time may vary during holidays or due to courier delays.

5️⃣ What are the delivery charges?

Delivery charges are calculated based on your delivery location and are shown at checkout. Sometimes, we offer free delivery promotions which are clearly mentioned on our website.

6️⃣ Can I return a food item?

For hygiene reasons, we do not accept returns on food items. However, if you receive a wrong, damaged, or defective product, please contact us within 24 hours for a replacement or refund.

7️⃣ How can I contact you for help?

You can reach us anytime on WhatsApp at +92 [Your Number].
Support hours: 11:00 AM to 11:00 PM (7 days a week).

8️⃣ Can I cancel my order?

Yes — orders can be canceled within 1 hour of placing the order. After this time, the order will be processed and dispatched.

9️⃣ Do you offer international delivery?

At this time, we only deliver within Pakistan.

🔟 Is your food freshly prepared?

Yes! All our dishes are prepared fresh in a hygienic environment, packed in tins, and dispatched on the same or next day to maintain quality and taste.

Still have questions?
📱 WhatsApp us anytime at +92 [Your Number] — we’re here to help!