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Privacy policy

Privacy Policy

At Balochi Foods, we are committed to protecting your privacy and ensuring that your personal information is handled with the utmost care, respect, and transparency. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit our website at balochifoods.com or place an order with us. By using our website or placing an order, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

When you visit our website or place an order with us, we may collect the following information:

  • Personal Information — your full name, email address, phone number, and delivery address
  • Order Information — details of the products you have ordered, order value, and payment method
  • Device & Usage Information — your IP address, browser type, device type, and pages visited on our website
  • Communication Information — any messages, queries, or feedback you send to us via email, WhatsApp, or our website contact form

We only collect information that is necessary to process your order, improve our services, and provide you with the best possible customer experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • ✅ To process and fulfil your orders and deliver them to your specified address
  • ✅ To contact you regarding your order status, delivery updates, or any issues that may arise
  • ✅ To respond to your queries, complaints, or feedback in a timely and helpful manner
  • ✅ To improve our website, products, and overall customer experience
  • ✅ To send you information about new products, special offers, and promotions — only if you have given us your consent to do so
  • ✅ To comply with any legal or regulatory obligations that apply to our business

We will never use your personal information for any purpose other than those stated above without your explicit consent.

3. How We Share Your Information

At Balochi Foods, we respect your privacy and do not sell, rent, or trade your personal information to any third parties. However, we may share your information in the following limited circumstances:

  • Delivery Partners — we may share your name, phone number, and delivery address with our trusted delivery partners solely for the purpose of delivering your order to you
  • Payment Processors — if you make a payment online, your payment information may be processed by a secure third-party payment provider. We do not store your payment details on our systems
  • Legal Requirements — we may disclose your information if required to do so by law or in response to a valid legal request from a government authority

We ensure that any third parties we work with are bound by strict confidentiality obligations and are not permitted to use your information for any other purpose.

4. How We Protect Your Information

We take the security of your personal information very seriously. We have put in place appropriate technical and organisational measures to protect your information against unauthorised access, loss, misuse, alteration, or disclosure. These measures include:

  • ✅ Secure encrypted connections on our website
  • ✅ Restricted access to personal information — only authorised team members can access your data
  • ✅ Regular reviews of our data security practices to ensure they remain up to date and effective

While we take every reasonable precaution to protect your information, please be aware that no method of transmission over the internet is completely secure and we cannot guarantee absolute security.

5. Cookies

Our website may use cookies to improve your browsing experience. Cookies are small text files that are stored on your device when you visit our website. They help us understand how visitors use our website so we can improve it over time. The types of cookies we may use include:

  • Essential Cookies — necessary for the website to function properly
  • Analytics Cookies — help us understand how visitors interact with our website
  • Marketing Cookies — used to show you relevant promotions and offers

You can choose to disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of certain parts of our website.

6. Your Rights

As a customer of Balochi Foods, you have the following rights regarding your personal information:

  • ✅ Right to Access — you have the right to request a copy of the personal information we hold about you
  • ✅ Right to Correction — you have the right to request that we correct any inaccurate or incomplete information we hold about you
  • ✅ Right to Deletion — you have the right to request that we delete your personal information from our records, subject to any legal obligations we may have to retain it
  • ✅ Right to Opt Out — you have the right to opt out of receiving marketing communications from us at any time by contacting us directly

To exercise any of these rights, please contact us using the details provided at the end of this policy and we will respond to your request as quickly as possible.

7. Third Party Links

Our website may contain links to third party websites. Please be aware that we have no control over the content or privacy practices of these websites and we are not responsible for their privacy policies. We encourage you to read the privacy policy of any third party website you visit.

8. Children's Privacy

Our website and products are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information without parental consent, please contact us immediately and we will take the necessary steps to remove that information from our records.

9. Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes have been made constitutes your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please do not hesitate to contact us:

We are committed to resolving any privacy concerns you may have as quickly and transparently as possible. Thank you for trusting Balochi Foods with your personal information.