Terms of service

Terms of Service

Welcome to Balochi Foods. By accessing our website at balochifoods.com or placing an order with us, you agree to be bound by the following Terms of Service. Please read these terms carefully before using our website or making a purchase. If you do not agree to these terms, please do not use our website or place an order with us.

1. General

These Terms of Service apply to all visitors, customers, and users of the Balochi Foods website and any products or services offered by us. By using our website or placing an order, you confirm that you are at least 18 years of age or are accessing the website under the supervision of a parent or legal guardian. We reserve the right to update, change, or replace any part of these Terms of Service at any time. It is your responsibility to check this page periodically for any changes. Your continued use of our website after any changes have been made constitutes your acceptance of the updated terms.

2. Products & Orders

✅ All products listed on our website are subject to availability. We reserve the right to discontinue any product at any time without prior notice
✅ We have made every effort to display the colours, images, and descriptions of our products as accurately as possible. However, we cannot guarantee that your device screen will display the exact colour or appearance of our products
✅ We reserve the right to refuse or cancel any order at our sole discretion, including orders that appear to be placed fraudulently or in bad faith
✅ Once an order has been placed and confirmed, it cannot be modified. If you need to make any changes to your order, please contact us immediately via WhatsApp or phone before your order is dispatched
✅ All orders are subject to availability and confirmation of the order price at the time of purchase

3. Pricing & Payment

✅ All prices listed on our website are in Pakistani Rupees (PKR) and are inclusive of any applicable taxes unless stated otherwise
✅ We reserve the right to change our prices at any time without prior notice. However, the price displayed at the time of your order confirmation will be the price you are charged
✅ Payment must be made in full at the time of placing your order unless otherwise agreed in writing
✅ We accept payment via the methods listed on our website. All online payments are processed through secure third-party payment gateways and we do not store any payment card details on our systems
✅ In the event of a pricing error on our website, we reserve the right to cancel your order and issue a full refund. We will notify you as soon as possible if this occurs

4. Delivery & Shipping

✅ We aim to deliver all orders within the timeframes stated in our Shipping Policy. However, delivery times are estimates and are not guaranteed
✅ We are not responsible for any delays caused by circumstances beyond our control including but not limited to extreme weather conditions, public holidays, courier delays, or natural disasters
✅ It is your responsibility to ensure that a complete and accurate delivery address is provided at the time of placing your order. We are not responsible for orders that are delayed or undelivered due to an incorrect or incomplete address
✅ Risk of loss and title for all products passes to you upon delivery to the address provided at the time of your order
✅ For full details of our delivery process and charges, please refer to our Shipping Policy

5. Returns & Refunds

✅ Due to the perishable nature of our food products, we are unable to accept physical returns of any food items once they have been delivered
✅ Refunds or replacements may be offered in certain circumstances as outlined in our Return and Refund Policy
✅ All refund and replacement requests must be made within 24 hours of receiving your order and must be supported by photographic or video evidence of the issue
✅ For full details of our returns and refund process, please refer to our Return and Refund Policy

6. Food Safety & Allergens

✅ All our products are prepared in a kitchen environment that handles a variety of meats and spices. While we take every precaution to maintain the highest hygiene standards, we cannot guarantee that our products are completely free from cross-contamination
✅ If you have any known food allergies or dietary requirements, please contact us before placing your order so we can advise you accordingly
✅ All our products contain meat and are not suitable for vegetarians or vegans
✅ We are not responsible for any adverse reactions to our products that arise from undisclosed food allergies or dietary conditions

7. Halal Certification

✅ All our meat products are 100% Halal and are sourced and prepared in accordance with Islamic dietary laws
✅ We take great pride in maintaining the highest Halal standards at every stage of our preparation and packaging process
✅ If you have any specific questions regarding our Halal certification or preparation methods, please do not hesitate to contact us directly

8. Intellectual Property

✅ All content on the Balochi Foods website including but not limited to text, images, logos, graphics, product descriptions, and branding is the exclusive property of Balochi Foods and is protected by applicable intellectual property laws
✅ You may not copy, reproduce, distribute, modify, or use any content from our website for any commercial purpose without our prior written consent
✅ Any unauthorised use of our intellectual property may result in legal action

9. User Conduct

By using our website, you agree that you will not:

❌ Use our website for any unlawful or fraudulent purpose
❌ Post or transmit any harmful, offensive, or misleading content through our website
❌ Attempt to gain unauthorised access to any part of our website or our systems
❌ Use our website in any way that could damage, disable, or impair its functionality
❌ Collect or harvest any personal information of other users from our website without their consent
❌ Use our website to send unsolicited commercial communications or spam

We reserve the right to terminate your access to our website immediately and without notice if you are found to be in breach of any of these conditions.

10. Limitation of Liability

✅ Balochi Foods shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or the purchase of our products
✅ Our total liability to you in connection with any order shall not exceed the total amount paid by you for that specific order
✅ We do not accept any liability for any loss or damage caused by circumstances beyond our reasonable control including but not limited to courier delays, natural disasters, or technical failures

11. Privacy

Your use of our website is also governed by our Privacy Policy which is incorporated into these Terms of Service by reference. Please review our Privacy Policy to understand our practices regarding the collection, use, and protection of your personal information.

12. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of Pakistan. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of Pakistan.

13. Severability

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable for any reason, that provision shall be deemed severable from the rest of these terms and shall not affect the validity or enforceability of the remaining provisions.

14. Entire Agreement

These Terms of Service together with our Privacy Policy, Shipping Policy, and Return and Refund Policy constitute the entire agreement between you and Balochi Foods with respect to your use of our website and the purchase of our products. They supersede all prior agreements, representations, and understandings between you and Balochi Foods.

15. Contact Us

If you have any questions, concerns, or feedback regarding these Terms of Service, please do not hesitate to contact us through any of the following channels:

🌐 Website: balochifoods.com
📧 Email: support@balochifoods.com
📞 Phone / WhatsApp: +92 314 4353065

Thank you for choosing Balochi Foods. We value your trust and are fully committed to providing you with the most authentic, delicious, and satisfying food experience possible. We look forward to serving you.