Shipping policy
Here it is:
Shipping Policy
At Balochi Foods, we are committed to delivering your authentic slow-cooked Namkeen Rosh safely, freshly, and as quickly as possible to your doorstep anywhere in Pakistan. Please read our Shipping Policy carefully so you have a clear understanding of our delivery process, timeframes, and charges before placing your order.
1. Delivery Coverage
We proudly deliver across Pakistan including all major cities and many smaller towns and areas. Our current delivery coverage includes but is not limited to:
- ✅ Karachi
- ✅ Lahore
- ✅ Islamabad
- ✅ Rawalpindi
- ✅ Peshawar
- ✅ Quetta
- ✅ Faisalabad
- ✅ Multan
- ✅ Hyderabad
- ✅ Sialkot
- ✅ Gujranwala
- ✅ Abbottabad
If your city or area is not listed above, please contact us directly via WhatsApp or email before placing your order and we will confirm whether delivery is available in your location.
2. Delivery Timeframes
We aim to process and dispatch all orders as quickly as possible. Below are our standard delivery timeframes:
- 🏙️ Major Cities — delivery within 2 to 3 working days after order confirmation
- 🌆 Other Cities & Towns — delivery within 3 to 5 working days after order confirmation
- 🏘️ Remote Areas — delivery may take 5 to 7 working days depending on the location and availability of courier services in your area
Please note that delivery timeframes are estimates and may vary due to factors beyond our control such as public holidays, extreme weather conditions, high order volumes, or courier delays. We will always do our best to keep you informed if there are any unexpected delays with your order.
3. Order Processing Time
All orders are processed within 1 to 2 working days of receiving your order confirmation. Orders placed on weekends or public holidays will be processed on the next working day. You will receive a confirmation message via WhatsApp or email once your order has been dispatched along with any available tracking information.
4. Shipping Charges
Our shipping charges are as follows:
- 🏙️ Major Cities — shipping charges will be calculated and displayed at checkout based on your delivery location
- 🌆 Other Cities & Towns — shipping charges may vary depending on your location and will be confirmed at the time of order
- 🎁 Free Shipping — we occasionally offer free shipping promotions on selected products or order values. Please check our website and social media pages for the latest offers and promotions
For the most accurate and up to date shipping charges for your specific location, please contact us directly before placing your order and we will provide you with a clear and transparent quote.
5. How We Pack Your Order
At Balochi Foods, we take great care in packing every order to ensure it arrives at your doorstep in perfect condition. Our packaging process includes:
- 📦 Each serving is individually sealed to lock in maximum freshness and flavour
- ❄️ Orders are packed with appropriate insulation and cooling materials to maintain the quality of the product during transit
- 🔒 All packages are securely sealed to prevent any damage, leakage, or contamination during delivery
- ✅ Every package is carefully labelled with your order details to ensure accurate and timely delivery
We are committed to ensuring that your order reaches you in the same excellent condition it left our kitchen.
6. Order Tracking
Once your order has been dispatched, we will send you a confirmation message via WhatsApp or email with your tracking details if available. You can use these details to track the progress of your delivery. If you have any questions about the status of your order at any time, please do not hesitate to contact us directly and we will be happy to provide you with an update.
7. Delivery Attempts
Our delivery partners will attempt to deliver your order to the address provided at the time of ordering. Please ensure that someone is available at the delivery address to receive the order. In the event that a delivery attempt is unsuccessful, our delivery partner or our team will contact you to arrange a suitable alternative delivery time. Please note that:
- ❌ If delivery is unsuccessful due to an incorrect address provided by the customer, additional delivery charges may apply
- ❌ If delivery is refused by the recipient without a valid reason, we are unable to process a refund for the order
- 📞 If you need to change your delivery address after placing your order, please contact us immediately before your order is dispatched
8. Delayed or Lost Shipments
While we work with trusted and reliable delivery partners to ensure your order arrives on time, delays can occasionally occur due to circumstances beyond our control. If your order has not arrived within the estimated delivery timeframe, please contact us immediately and we will:
- 📞 Investigate the status of your delivery with our courier partner
- 🔄 Arrange a replacement shipment if your order is confirmed as lost in transit
- 💰 Process a full refund if we are unable to deliver a replacement within a reasonable timeframe
We take full responsibility for ensuring your order reaches you and will always work quickly to resolve any delivery issues you may experience.
9. Incorrect Delivery Address
Please ensure that you provide a complete and accurate delivery address including your full name, street address, city, and a valid contact number when placing your order. Balochi Foods is not responsible for orders that are delayed or undelivered due to an incorrect or incomplete address provided by the customer. If you realise you have entered an incorrect address, please contact us immediately via WhatsApp or phone before your order is dispatched so we can update your details.
10. Contact Us
If you have any questions about our Shipping Policy or would like to enquire about delivery to your specific location, please do not hesitate to get in touch with us through any of the following channels:
- 🌐 Website: balochifoods.com
- 📧 Email: support@balochifoods.com
- 📞 Phone / WhatsApp: +92 314 4353065
At Balochi Foods, we understand how important it is for your order to arrive fresh, on time, and in perfect condition. We are fully committed to making your delivery experience as smooth, reliable, and satisfying as possible. Thank you for choosing Balochi Foods.