Return & Refund Policy

At Balochi Food, customer satisfaction is our priority. Please read our Return & Refund Policy carefully before placing an order.

Returns

  • We do not accept returns on food items due to health and safety reasons.

  • However, if you receive a damaged, defective, or incorrect product, you must contact us via WhatsApp within 24 hours of receiving your order.

  • Proof of issue (photo/video) will be required for verification.

Refunds

  • Refunds will only be issued if:

    • You receive a damaged or wrong item.

    • The product is unavailable after your order and payment.

  • Refunds will be processed through the original payment method within 5-7 working days after approval.

Replacements

  • If eligible, we will arrange a replacement delivery for damaged or incorrect items at no additional cost.

  • Replacement requests must be made within 24 hours of delivery.

Cancellation

  • Orders can be canceled within 1 hour of placing the order. After this time, the order is considered confirmed and will be processed for delivery.

Contact Us

For any issues regarding returns, refunds, or cancellations, please contact us on WhatsApp.